Course Description and Curriculum

Organizations are constantly asking about the return on investment and cost benefits from developing and implementing knowledge management programs and activities. APQC’s research and benchmarks confirm that best practice organizations that measure how KM activities influence business outcomes are able to demonstrate tangible value. This course will provide tools and techniques to build foundational skills for developing, measuring, and analyzing a measurement approach. Individuals will gain insight into how to choose appropriate measures, align measures to business value, and evolve measures to avoid misalignment.

  • 1

    AKMA -1 Course Overview and Preparations

    • AKMA - 1.1 Getting Started

    • AKMA - 1.2 Pre-Read Instructions

    • AKMA - 1.3 Pre-reads

    • AKMA -1.4 Downloadable Materials

    • AKMA - 1.5 Register for the Live Session
  • 2

    AKMA -2 Facilitated Sessions

    • AKMA - 2.1 Guidelines for Facilitated Session

    • AKMA - 2.2 Day 1 Assignment

    • AKMA- 2.3 Session 1 Recording

    • AKMA - 2.4 Session 2 Recording
  • 3

    AKMA -3 Completing Your Course

    • AKMA - 3.1 Course Evaluation

    • AKMA - 3.2 Additional Resources

    • AKMA - 3.3 Session Presentation Download