Aligning Knowledge Management Activities to Business Outcomes
Course Type: Facilitated
Dates/Times: August 25-26 (10am - 2pm CDT)
Course Level: Beginner
Organizations are constantly asking about the return on investment and cost benefits from developing and implementing knowledge management programs and activities. APQC’s research and benchmarks confirm that best practice organizations that measure how KM activities influence business outcomes are able to demonstrate tangible value. This course will provide tools and techniques to build foundational skills for developing, measuring, and analyzing a measurement approach. Individuals will gain insight into how to choose appropriate measures, align measures to business value, and evolve measures to avoid misalignment.
AKMA - 1.1 Getting Started
AKMA - 1.2 Pre-Read Instructions
AKMA - 1.3 Pre-reads
AKMA -1.4 Downloadable Materials
AKMA - 1.5 Register for the Live Session
AKMA - 2.1 Guidelines for Facilitated Session
AKMA - 2.2 Day 1 Assignment
AKMA- 2.3 Session 1 Recording
AKMA - 2.4 Session 2 Recording
AKMA - 3.1 Course Evaluation
AKMA - 3.2 Additional Resources
AKMA - 3.3 Session Presentation Download