Designing End-to-End Processes
Course Type: Self-Paced | Course Level: Beginner/Intermediate
Average Time to Complete: 3.5 to 5 Hours | Credits Earned: .4 CEUs
During this course, you will learn how to select an end-to-end (E2E) process approach that fits your organization, define an E2E process that leverages the power of a process framework, and avoid multiple, conflicting versions of E2E processes and their process components. As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
DETP - 1.1 Instructor Video & Introductions
DETP-1.2 APQC Course Completion Requirements
DETP - 1.2 APQC Blog Post
DETP - 1.4 E2E Agenda
DETP - 1.5 APQC's Process Management and Process Improvement Approach
DETP - 1.6 Business Card Example
DETP - 1.7 End-to-End Process Survey Summary
DETP - 2.1 Process and Framework Fundamentals
DETP -2.2 A Process Definition
DETP - 2.3 Process Models Help With Design and Scoping
DETP - 2.4 Process Frameworks Anchor The Enterprise
DETP - 2.5 A Look Inside The Process Classification Framework
DETP - 2.6 Develop and Train Employees
DETP - 2.7 How To Access The PCF
DETP - 2.8 Quiz #1
DETP - 3.1 End-to-End (E2E) Overview
DETP - 3.2 What Is An End-to-End (E2E) Process
DETP -3.3 Identifying E2E Processes
DETP - 3.4 Determine The Level Of Detail
DETP - 3.5 Benefits of E2E
DETP - 3.6 Risks Of Mis-Managing E2E
DETP - 3.7 E2E Processes - Order To Cash
DETP - 3.8 Using the PCF to Define Order to Cash (slides 23 and 24)
DETP - 3.9 Handoffs Are Not Always Sequential
DETP - 3.10 Audience Detail and Analysis
DETP - 3.11 Process Analysis
DETP - 3.12 Quiz #2
DETP - 4.1 Process Variants
DETP - 4.2 Happy Path and Process Variants
DETP - 5.1 Approaches
DETP - 5.2 I2M At Hospira
DETP - 5.3 Alignment Example
DETP - 5.4 Quiz #3
DETP - 5.1 Stakeholder Involvement
DETP - 5.2 Common Barriers To Success
DETP - 5.3 Governance
DETP - 5.4 Who Is Part Of The Process/Common Process Management Roles
DETP - 5.5 Enable Measurement
DETP - 5.6 Garnering Cross-Functional Buy-In
DETP - 5.7 Quiz #4
DETP - 6.1 Benefits Are In Reach
DETP - 6.2 Benefits Take Effort To Realize
DETP - 6.3 Presenter Close Out Video
DETP - 6.4 Course Evaluation