Course Description and Curriculum

Creating a process-based knowledge map which captures the information and knowledge needs at each step enables your people to execute the process as designed and supports continuous improvement. This course focuses on the steps and tools used to identify knowledge gaps and determine where improving knowledge flow can enhance process performance. We will demonstrate how to conduct knowledge flow analysis using real examples to identify and analyze improvement opportunities to drive higher process performance.

This course is self-paced with live office hours available for questions.

  • 1

    KFA - 1 Introduction and Stage Setting

    • KFA - 1.1 Instructor Intro Video

    • KFA - 1.3 Learning Objectives

    • KFA - 1.4 Value Is Created When Knowledge Flows
  • 2

    KFA - 2 Knowledge Intensive Processes

    • KFA - 2.1 Knowledge Intensive Processes - Header

    • KFA - 2.2 All Processes Consume Knowledge

    • KFA - 2.3 Criteria Of A Knowledge Intensive Process
  • 3

    KFA - 3 Core Knowledge Map Principles

    • KFA - 3.1 Core Knowledge Map Principles

    • KFA - 3.2 Defining Knowledge Mapping

    • KFA - 3.3 Knowledge Mapping Solves

    • KFA - 3.4 Strategic or Tactical Focus

    • KFA - 3.5 Analyzing Gaps & Risks – Things To Look

    • KFA - 3.6 Use Knowledge Flow Analysis To Identify

    • KFA - 3.7 Quiz #1
  • 4

    KFA - 4 Knowledge Flow Analysis

    • KFA - 4.1 Functional Knowledge Analysis

    • KFA - 4.2 Enterprise Knowledge Analysis

    • KFA - 4.3 Case Studies

    • KFA - 4.4 Case Study: Bechtel

    • KFA - 4.5 Case Study: Transpetro

    • KFA - 4.6 Lessons Learned
  • 5

    KFA - 5 Highlights & Wrap-up

    • KFA - 5.1 Instructor Close-Out Video

    • KFA - 5.3 Course Evaluation

Instructor(s)

Senior Project Manager

Jonathan Kraft

As a project manager for APQC’s Advisory Service team, Jonathan Kraft manages, researches, and reports on custom benchmarks, both quantitative and qualitative, as well as supports client projects focused on assessing and developing process management and knowledge management strategies and programs.