Process Management Essentials
Course Type: Self-Paced
Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours
Process management is a structured approach to managing and improving your business processes. It is an organizational capability that requires alignment, structure, responsibility, support and technology enablement. Through APQC’s extensive research and hands-on support helping organizations realize the business value from effective process management, APQC has developed the Seven Tenets of Process Management.
This course is organized around the Seven Tenets of Process Management and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities.
Participants in this course will learn about the process lifecycle and how APQC’s Seven Tenets of Process ManagementSM guide mature process practices. Get details and examples for each of the seven tenets and learn how these tenets work together to build a strong process management approach.
PME-1.1 Introduction Video
FREE PREVIEWPME-1.2 APQC's Process Management and Improvement Approach
PME-1.3 Learning Objectives
PME-2.1 What Is A Process?
PME-2.2 Understanding Process Management
PME-2.3 APQC's Seven Tenets Explained
PME-2.4 A Quick Look Within Each Tenet
PME-2.5 The Journey of Process Management
PME-2.6 Quiz
PME-3.1 Introduction
PME-3.2 Strategic Alignment In Detail
PME-3.3 Strategic Alignment Matrix
PME-3.4 Strategic Alignment Matrix Guide
PME-3.5 A Best Practice View of Strategic Alignment
PME-3.6 Quiz
PME-4.1 Governance Overview
PME-4.2 Governance
PME-4.3 Process Management Is A Team Sport
PME-4.4 Process Roles
PME-4.5 Governance Model
PME-4.6 Quiz
PME-5.1 Models Capture "What" and "How"
PME-5.2 Process Frameworks Connect The Enterprise
PME-5.3 Frameworks and Visibility Are Key For End-to-End Processes
PME-5.4 Example Of Frameworks In Action
PME-5.5 Process Models Document Essential Process Knowledge
PME-5.6 Quiz
PME-6.1 Introduction
PME-6.2 People, People, People
PME-6.3 The Change Management Question
PME-6.4 Training
PME-6.5 Develop A Plan
PME-6.6 A Best Practice Example to Manage Process Change
PME-6.7 Quiz
PME-7.1 Process Performance Intro
PME-7.2 Process Performance
PME-7.3 Process Measures
PME-7.4 Quiz
PME-8.1 Process Improvement Intro
PME-8.2 Process Improvement Never Ends
PME-8.3 How To Avoid Random Acts Of Improvement
PME-8.4 Manage Process Improvement Like A Project
PME-8.5 Quiz
PME-9.1 Tools & Technology Intro
PME-9.2 Tools & Technology
PME-9.3 Technology As An Enabler And Accelerator
PME-9.4 Quiz
PME-10.1 Summary
PME-10.2 Lessons Learned
PME-10.3 Additional Examples
PME-10.4- 7 Tenets
PME-11.1 Close-Out Video
PME - 11.2 Course Evaluation
Matt Zacher