Transferring Critical Knowledge
Course Type: Self-Paced | Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours | Credits Earned: .4 CEUs
This accredited course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value. Participants will walk away knowing about knowledge transfer drivers and challenges, techniques for knowledge transfer, and how to use knowledge risk matrix to evaluate competing priorities. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
TCK-1.1 Instructor Introduction
TCK-1.2 APQC Course Completion Requirements
TCK-1.3 APQC's Knowledge Management Methodology
TCK-1.4 APQC's Knowledge Management Strategic Framework
TCK-1.5 Learning Objectives
TCK-2.1 Remembering Apollo: Why KM Is Mission Critical For NASA
TCK-2.2 Top KM Approaches
TCK-2.3 Top Knowledge Transfer Priorities
TCK-2.4 Effective Knowledge Transfer Approaches
TCK-2.5 Quiz #1
TCK-2.6 APQC's Knowledge Flow Cycle
TCK-2.7 Knowledge Transfer Challenges
TCK-2.8 Knowledge Transfer Methodology
TCK-2.9 Knowledge Transfer Example
TCK-2.10 Quiz #2
TCK-3.1 Defining A Knowledge Transfer Strategy
TCK-3.2 Focus On Business Continuity
TCK-3.3 Business Leaders Drive Strategy
TCK-3.4 Design With Organizational Culture In Mind
TCK-3.5 Quiz #3
TCK-4.1 Identify Critical Knowledge
TCK-4.2 Criteria To ID Critical Knowledge
TCK-4.3 Example Criteria To ID Critical Knowledge
TCK-4.4 Identifying And Prioritizing Critical Knowledge At Kraft Foods
TCK-4.5 Quiz #4
TCK-4.6 Knowledge Loss Sources
TCK-4.7 Three Techniques
TCK-4.8 Quiz #5
TCK-5.1 Three Considerations for Knowledge Transfer
TCK-5.2 KM Approaches
TCK-5.3 Social Media Tools
TCK-5.4 Learning Tools
TCK-5.5 Quiz #6
TCK-5.6 Determine The How
TCK-5.7 Structure as Project
TCK-5.8 Provide Multiple Channels
TCK-5.9 Quiz #7
TCK-6.1 Manage Access To Critical Knowledge
TCK-6.2 Make Knowledge Broadly Accessible
TCK-6.3 Make Access Easy
TCK-6.4 Navigate And Filter
TCK-6.5 Leverage Communities
TCK-6.6 Quiz #6
TCK-6.7 Managing Change
TCK-6.8 Motivate Knowledge Sharing & Reuse
TCK-6.9 Embed Knowledge Champions
TCK-6.10 Knowledge Sharing & Employee Performance
TCK-6.11 Help Employees Understand
TCK-6.12 Quiz #7
TCK-7.1 Ensure Critical Knowledge Is Applied
TCK-7.2 Build Knowledge Into Documentation & Training
TCK-7.3 Make Stakeholders Accountable
TCK-7.4 Use Measures And Success Stories
TCK-7.5 Quiz #8
TCK-8.1 APQC Resources
TCK-8.2 Course Summary
TCK - 8.3 Course Evaluation