Course Description and Curriculum

Today’s breakneck pace of change contributes to escalating concerns around knowledge transfer. The core of the KM value proposition is to make critical knowledge available when and where it’s needed. Before an organization can connect employees to critical knowledge assets, it must determine what those assets are. Once the knowledge assets have been captured, validated, and made accessible, it is then up to the business to take apply it.

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value. Participants will walk away knowing about knowledge transfer drivers and challenges, techniques for knowledge transfer, and how to use knowledge risk matrix to evaluate competing priorities.

  • 1

    TCK-1 Introduction and Stage Setting

    • TCK-1.1 Instructor Introduction

    • TCK-1.2 APQC's Knowledge Management Methodology

    • TCK-1.3 APQC's Knowledge Management Strategic Framework

    • TCK-1.4 Learning Objectives

  • 2

    TCK-2 Overview

    • TCK-2.1 Remembering Apollo: Why KM Is Mission Critical For NASA

    • TCK-2.2 Top KM Approaches

    • TCK-2.3 Top Knowledge Transfer Priorities

    • TCK-2.4 Effective Knowledge Transfer Approaches

    • TCK-2.5 Quiz #1

    • TCK-2.6 APQC's Knowledge Flow Cycle

    • TCK-2.7 Knowledge Transfer Challenges

    • TCK-2.8 Knowledge Transfer Methodology

    • TCK-2.9 Knowledge Transfer Example

    • TCK-2.10 Quiz #2

  • 3

    TCK-3 Strategy For Knowledge Transfer

    • TCK-3.1 Defining A Knowledge Transfer Strategy

    • TCK-3.2 Focus On Business Continuity

    • TCK-3.3 Business Leaders Drive Strategy

    • TCK-3.4 Design With Organizational Culture In Mind

    • TCK-3.5 Quiz #3

  • 4

    TCK-4 Identify Critical Knowledge

    • TCK-4.1 Identify Critical Knowledge

    • TCK-4.2 Criteria To ID Critical Knowledge

    • TCK-4.3 Example Criteria To ID Critical Knowledge

    • TCK-4.4 Identifying And Prioritizing Critical Knowledge At Kraft Foods

    • TCK-4.5 Quiz #4

    • TCK-4.6 Knowledge Loss Sources

    • TCK-4.7 Three Techniques

    • TCK-4.8 Quiz #5

  • 5

    TCK-5 Capture & Transfer Critical Knowledge

    • TCK-5.1 Three Considerations for Knowledge Transfer

    • TCK-5.2 KM Approaches

    • TCK-5.3 Social Media Tools

    • TCK-5.4 Learning Tools

    • TCK-5.5 Quiz #6

    • TCK-5.6 Determine The How

    • TCK-5.7 Structure as Project

    • TCK-5.8 Provide Multiple Channels

    • TCK-5.9 Quiz #7

  • 6

    TCK-6 Manage Access & Refresh of Critical Knowledge

    • TCK-6.1 Manage Access To Critical Knowledge

    • TCK-6.2 Make Knowledge Broadly Accessible

    • TCK-6.3 Make Access Easy

    • TCK-6.4 Navigate And Filter

    • TCK-6.5 Leverage Communities

    • TCK-6.6 Quiz #6

    • TCK-6.7 Managing Change

    • TCK-6.8 Motivate Knowledge Sharing & Reuse

    • TCK-6.9 Embed Knowledge Champions

    • TCK-6.10 Knowledge Sharing & Employee Performance

    • TCK-6.11 Help Employees Understand

    • TCK-6.12 Quiz #7

  • 7

    TCK-7 Ensure Application Of Critical Knowledge

    • TCK-7.1 Ensure Critical Knowledge Is Applied

    • TCK-7.2 Build Knowledge Into Documentation & Training

    • TCK-7.3 Make Stakeholders Accountable

    • TCK-7.4 Use Measures And Success Stories

    • TCK-7.5 Quiz #8

  • 8

    TCK-8 Highlights and Wrap-Up

    • TCK-8.1 APQC Resources

    • TCK-8.2 Course Summary

    • TCK - 8.3 Course Evaluation

Instructor

Senior Project Manager

Darcy Lemons

As a member of the Advisory Services team, Darcy Lemons helps APQC clients develop, maintain, and improve knowledge management programs. Depending on the client’s need, Darcy works with organizations to assess capabilities and performance, develop strategies and action plans, drive improvement projects, and conduct training and workshops.