Understanding the Power of Benchmarking
Course Type: Self-Paced
Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours
Benchmarking is a disciplined approach to gather and compare practices and performance both within and across organizations. It can be conducted for products, processes, and organizational effectiveness, among numerous other applications. This course provides an overview of benchmarking principles and common approaches, and an emphasis on how organizations leverage benchmarking to focus, guide, and realize value-driven improvement and change.
This course is self-paced with live office hours available for questions.
UPB - 1.1 Moderator/Trainer Introduction Video
UPB - 1.2 Overview of APQCs Benchmarking Methodology
UPB - 1.3 Learning Objectives
UPB - 2.1 What Is Benchmarking?
UPB - 2.2 How Organizations Leverage Benchmarking
UPB - 2.3 Why Organizations Benchmark
UPB - 2.4 Benchmarking Is Not
UPB - 2.5 Quiz #1
UPB - 2.6 Case Study - Download and Video
UPB - 2.7 EMC Case Study
UPB - 2.8 How Dell and EMC Improved Process Management With Benchmarking
UPB - 2.9 Continuous Learning
UPB - 2.10 Benchmarking Reinforces Change
UPB - 2.11 Quiz #2
UPB - 3.1 Benchmarking Forms
UPB - 3.2 Benchmarking Forms KPIs
UPB - 3.3 Applications of Benchmarking
UPB - 3.4 Benchmarking Forms - Competitive
UPB - 3.5 Connecting the Dots
UPB - 4.1 Key Considerations
UPB - 4.2 Business Trends
UPB - 4.3 Cost of Not Knowing
UPB - 4.4 What Is the Right Performance?
UPB - 4.5 A Detailed View of APQC’s Benchmarking Methodology
UPB - 4.6 Allocation of Responsibilities
UPB - 4.7 Why Organizations Benchmark & What To Do With the Data
UPB - 4.8 Quiz #3
UPB - 5.1 Close-Out Video
UPB - 5.2 Course Evaluation
Jonathan Kraft
Jeff Varney